Every customer has "three brains." And for every B2B client, there are several customers to engage. The deepest you know your customers, the better your commercial effectiveness.
Marketing automation, digital marketing, lead generation, funnels. Ring a bell? Omnichannel is here to stay. Align your sales and marketing teams, distribution channels, and your community managers.
Sales and marketing training is on your traditional top list. But today, you have one bullet to do it right. So, do it right. Don't train your team, have them certified. Fast.
Traditional sales processes now blend with e-mail automation and even chatbots. What about the playbook? When does customer service start? How do you approach the quote-to-order process?
The better you use the available sales management tools and processes, the better the outcomes. Invest in sales coaching and managing the sales pipeline, forecasting, and sales analytics processes.
The strategy drives the value proposition, impacting process and people. Organizational changes may improve productivity. Keep an eye on operations, sales incentives, quotas, and territories.
You need to choose wisely from an extensive list of available technological options. CRMs, STMs, Content Management suits. You also need to implement your decision fast.
Video messaging, bots, AI-powered interactions, and customer-learning platforms are here to stay. Which to choose, and how does it impact your commercial effectiveness?